Who we are
Our website address is https://lordoftheringstours.co.nz. Lord of the Rings Tours is operated by Southern Lakes Sightseeing Tourism Limited, Christchurch, New Zealand.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a booking through the Site, we collect certain information from you, including your name, address, identification, gender, nationality, payment information, email address, and phone number. We refer to this information as “Booking Information.”
We also provide a contact form for users to submit questions about our products and services. The data we collect includes the user’s name, phone number, email address and the message they choose to write. This data is used solely for the purpose of communication with the user. we refer to this information as “Contact Information”.
How do we use your personal information?
We use the Booking Information that we collect generally to fulfil any bookings placed through the Site (including processing your payment information and providing you with invoices and/or booking confirmations). Additionally, we use this Booking Information to:
- Communicate with you;
- Screen our bookings for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Where we send your data
Our booking system uses an embedded widget from Bokun.io. All Tour bookings and user data are processed through the Bokun services. Please visit https://bokun.io/privacy/ for more information about how they handle their data.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make a booking through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to New Zealand and the United States.
When you place a booking through the Site, we will maintain your Booking Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org.